Lunaris Systems LLC handles personal information to respond to inquiries, arrange dedicated server services and protect this website. This policy describes that handling and how to contact us about your information.
1. Scope and contact
This policy applies to lunarissystems.com, the requests submitted through it and related service communications. Our business address is 1515 Market Street Suite 1200, Philadelphia, PA 19102. Direct privacy questions and requests to omar@lunarissystems.com.
2. Information you provide
An order request includes your first and last name, email address, selected server configuration, operating system, service period and acknowledgement of the applicable policies. Phone number, company name and notes are optional.
An inquiry includes your name, email address, selected topic and message. You may also identify a related server. We keep relevant correspondence and reference numbers so our team can follow up.
The website does not require an account and does not collect payment card details, server passwords or private SSH keys. Please do not include those details in messages.
3. Website information and cookies
Essential session cookies keep your selected configuration, protect forms and allow you to view your request confirmation. Blocking these cookies may prevent ordering or viewing a confirmation.
Website and security records may include request times, pages requested, browser information and network information. The form-protection system uses a protected, hashed representation of the network address to limit repeated submissions.
This website does not use advertising trackers, marketing subscriptions or optional analytics cookies.
4. How we use information
We use information for the following purposes:
Responding to questions and reviewing order requests.
Confirming service requirements and communicating about existing services.
Keeping records of requests, service arrangements and policy acknowledgements.
Protecting forms and services against fraud, misuse and unauthorized access.
Meeting applicable obligations, handling disputes and enforcing service terms.
6. Your dedicated server
The service is unmanaged: you control the software and data in your server environment. Handling of information needed for hardware, connectivity or a support request is limited to the work involved or applicable legal requirements. Do not send credentials or sensitive server content through the general contact form.
7. How long information is kept
We retain personal information for as long as reasonably necessary to process your request, provide and support your service, meet applicable obligations, resolve disputes and enforce agreements. The appropriate period depends on the record and its purpose.
When information is no longer needed for those purposes, it is deleted or anonymized. Requests for deletion are considered alongside records we must retain for a continuing service, an applicable obligation or a dispute.
8. Protecting your information
Access to order and inquiry records is restricted to authorized personnel. We use safeguards appropriate to the information and the service, including access controls and protected communications. No website or transmission method can guarantee absolute security.
9. Your choices and requests
Depending on applicable law, you may have rights to access, correct, obtain a copy of or request deletion of your personal information, or to object to or restrict certain processing.
Email omar@lunarissystems.com and describe your request. Include your order or inquiry reference if you have one. We may need information to verify that the request concerns your records. We respond within the timeframe required by applicable law.
10. Children and other websites
Our services are intended for adults aged 18 or over. We do not knowingly collect personal information from children. If you believe a child has provided information, contact omar@lunarissystems.com.
Other websites linked from our pages have their own privacy practices. Review their policies before sharing information with them.
11. Changes to this policy
We publish updates on this page with an updated revision date. Where applicable law requires additional notice of a material change, we provide that notice. Contact omar@lunarissystems.com or +1 (267) 692-3674 with questions about this policy.
Include your order or inquiry number when you get in touch.
omar@lunarissystems.com+1 (267) 692-3674