Cancellation & refunds

1. Initial 72-hour period

If you are dissatisfied and send a cancellation request within 72 hours of initial service activation, you may be eligible for a refund of the base server charge, less non-refundable items. Our team reviews the activation time, request and applicable exclusions before confirming eligibility.

2. Persistent hardware or network issues

If you report a major, persistent hardware or network issue that we cannot resolve within a reasonable time, a proportional refund for the remaining unused service period may be considered. The nature of the issue and the time available to address it are reviewed with you.

This provision does not cover user error or software configuration problems. The service is unmanaged, so please distinguish hardware or connectivity problems from issues within your applications.

3. Non-refundable items

Where these items were separately agreed and purchased, they are excluded from the refundable base server charge:

• Setup and installation charges.

• Third-party software and control panel licences, dedicated IP addresses and other add-ons.

• Domain registration, renewal or transfer charges.

• Custom configuration work, separately arranged administration or support, and administrative charges.

4. How to request cancellation or a refund

Email omar@lunarissystems.com from the address associated with your order or service. Include your order or service reference, the requested cancellation date, the reason for your request and any invoice reference available to you. For a service problem, include when it began and when you reported it.

We verify the request, review eligibility and confirm the effective cancellation date with you. Sending a contact form or email does not automatically disconnect a server. You can also use the Billing topic on our contact form to start the conversation.

5. Before the service ends

Make and verify independent copies of the data you need before the agreed cancellation date. Once the service is terminated, access ends and server data may be removed or overwritten as the hardware is prepared for reuse. Do not rely on recovery after termination.

6. Refund processing

Approved refunds are normally processed to the original payment method. Allow 5–10 business days for the refund to appear, depending on the payment provider.

Payments made by bank transfer, check, Western Union or account credit may be eligible only for a credit balance rather than a return through the original method. Our team confirms the applicable method with you during the review.

7. Abuse-related exclusions

A service suspended or terminated for a Terms of Service or Acceptable Use violation, including spam, illegal content or network abuse, is not eligible for a refund under this policy, subject to applicable law. Requests involving suspected abuse of the refund process may be declined after review.

8. Questions and policy updates

Contact omar@lunarissystems.com with your reference number for questions about a request. The date above identifies this revision of the policy. Lunaris Systems LLC can also be reached at +1 (267) 692-3674 or 1515 Market Street Suite 1200, Philadelphia, PA 19102. This policy does not exclude rights that cannot be waived under applicable law.